American with Disabilities Act (ADA)
GRIEVANCE PROCEDURE
The Grievance Procedure is established to meet the requirements of the American with Disabilities Act (ADA). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in employment practices and policies or in the provision of services, activities, programs or benefits by the Town of Lynnfield.
The complaint should be in writing and contain information about the alleged discrimination, such as name, address and phone number of complainant and location, date and description of the problem. Alternate means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for people with disabilities upon request.
The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:
DPW Director, ADA Coordinator
55 Summer Street, Lynnfield, MA 01940
The following time line is to be followed for complaints:
Within 30 calendar days after receipt of the complaint, the DPW Director will meet with the complainant to discuss the complaint and possible resolutions.
Within 30 calendar days after the meeting, DPW Director will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille or audiotape. The response will explain the position of the Town of Lynnfield and offer options for substantive resolution of the complaint.
If the response by DPW Director does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision of the ADA coordinator within 30 calendar days after receipt of the response to the Town Administrator.
Within 30 calendar days after receipt of the appeal, the Town Administrator will meet the complainant to discuss the complaint and possible resolutions. Within 30 calendar days after the meeting, the Town Administrator will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
All complaints received by the ADA Coordinator, the Town Administrator, and responses from the ADA coordinator and the Town Administrator will be kept by the Town of Lynnfield for at least three years.